Policy
Refunds & cancellations
This page explains when StoryStitch can review a refund or cancellation for unlock-this-book purchases, delivery formats, print orders, credit packs, and Studio membership. If something went wrong at checkout or fulfilment, contact hello@storystitch.ai and include your account email plus the Stripe receipt or order reference.
Unlock this book and delivery formats
Production unlock and most delivery formats are one-time purchases for a specific title. If checkout succeeded but production work has not started for that book, contact support within 14 days for a review. Once chapter generation, artwork, assembly, or ebook export has begun for that purchase, refunds are usually limited because compute and production costs have already been incurred.
Ebook delivery included with unlock this book follows the same review window. Optional audiobook purchases are quoted after assembly; if narration has not started, we can usually cancel and refund that format checkout. After narration begins, refunds depend on how much audio work completed.
Studio membership
Creator Studio and Studio Pro renew monthly through Stripe. Cancel anytime from Account → Membership (or Settings → Membership). Access, member discounts, and unused monthly credits continue until the end of the paid period. Membership does not unlock every book in your library — unlock this book remains a separate per-title purchase — so cancelling membership does not remove books you already unlocked.
We do not normally pro-rate membership months after renewal. If you were charged after a cancellation request that failed for a technical reason, contact support with the renewal date and we will investigate.
Credit packs
AI credit packs are consumable. Unused packs purchased by mistake may be refunded within 14 days if no credits from that pack have been spent. Partially used packs are generally not refundable.
Print orders
Print follows the quote shown at checkout, including provider, fulfilment, and shipping costs. Cancelled print jobs before the printer starts production may qualify for a partial refund minus non-recoverable fulfilment or payment fees. Once a print job is in production or shipped, refunds are limited to damaged, lost, or defective deliveries handled with our print partner.
How to request a review
Email hello@storystitch.ai with: the purchase type, project or book title if relevant, approximate purchase date, and what went wrong. We aim to reply within a few business days. Chargebacks filed without contacting us first can delay resolution; please give support a chance to fix the issue first.